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Cutting-Edge Orthotics

Privacy policy

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1. General Information

1.1 Introduction

Protecting privacy is a top priority for Skeltec (hereinafter referred to as “the Organization,” “we,” or “our”). Accordingly, we have implemented safeguards and sound management practices to protect your personal information in compliance with applicable laws.

This Privacy Policy (“Policy”), which should be read in conjunction with the Website Terms of Use and any Service Agreements entered into with the Organization, outlines our practices regarding the collection, use, processing, disclosure, and retention of the Personal Information of our clients, visitors, and users.

By using our website https://skeltec.ca (the “Website”) or any of our Services, you agree that we may collect, use, process, disclose, and retain your Personal Information as described herein. If you do not agree to comply with and be bound by this Policy, you are not authorized to visit, access, or use our Website or Services, nor to share your Personal Information with us.

This Policy does not apply to the Personal Information of employees, representatives, and consultants of the Organization or any other person affiliated with the Organization, nor does it apply to information that does not constitute personal information as defined by applicable law.

1.2 Privacy Officer

Questions, comments, or complaints regarding this Policy or the Organization’s privacy practices can be directed to our Privacy Officer at the following contact information:

Email: Jonathan Jutras
Address: Skeltec
Attn: Privacy Officer
8655 Av. Émilien-Letarte
Saint-Hyacinthe, Quebec
J2R 0A4, Canada

2. Definitions

The following words and expressions, when capitalized in this Policy, have the meanings assigned to them below, unless explicitly or implicitly stated otherwise in the text:

“Service Provider”: Any individual or legal entity that processes data on behalf of the Organization. This includes third-party organizations or individuals employed by the Organization to facilitate the Services, provide the Services on the Organization’s behalf, perform services related to the Services, or assist the Organization in analyzing the use of the Services.

“Personal Information”: Any information about an identifiable individual that directly or indirectly reveals something about their identity, characteristics (e.g., abilities, preferences, psychological tendencies, predispositions, mental capacities, personality, and behaviour), or activities, regardless of the medium or format in which the information is accessible (e.g., written, graphic, audio, visual, electronic, or otherwise).

“Sensitive Personal Information”: Personal Information that, due to its nature or the context of its use or disclosure, carries a high degree of reasonable expectation of privacy. Examples include medical, biometrics, genetic, or financial information, as well as data regarding sexual life or orientation, religious or philosophical beliefs, union membership, or ethnic origin.

“Privacy Officer”: The person responsible for implementing this Policy, as outlined in Section 1.2 of this Policy.

“Services”: Refers to the Website and all related services offered by the Organization, including professional services and, where applicable, associated media, printed materials, and “online” or electronic documentation.

3. Processing of Personal Information

3.1 Collection of Personal Information

Your Consent to Share Personal Information with Us

At Skeltec, respecting your privacy and safeguarding your data is of utmost importance. This Privacy Policy outlines what information we collect, how we process it, and under what circumstances we may share it with subcontractors or third parties.

By providing your consent, you authorize the Organization to collect and process the personal information necessary to provide our services. You retain full control of your personal information at all times, and your consent for the collection or processing of your data can be withdrawn at any time. We will respect your decision in accordance with our legal obligations.

It is essential to read this Policy in conjunction with our Terms of Use. In the course of our activities, we may collect, process, and use various types of personal information, only as permitted by law. This may include the following:

Through our Website:

  • Contact information: such as your first and last name, email address, and company name, for subscribing to our newsletter or creating a user account.
  • Appointment information: including your name, phone number, email, availability, and reason for visit when scheduling an appointment at one of our partner clinics.
  • Professional or employment information: such as your resume, workplace, job titles or government positions, employers, owned businesses, salary, or self-employment income, as well as background check details provided when applying for a position at the Organization.
  • Automatically collected data:
    • Connection and activity data: such as your IP address, pages viewed, time and date of visits, browser type, operating system, and other hardware or software information.
    • Geolocation data: derived from your IP address, precise or approximate location determined via your device’s GPS (depending on your device settings).

While Performing Assigned Tasks:

  • Medical information: related to the services provided.
  • Product or service-related information: such as details about the services we’ve rendered.
  • Transaction and payment information: including payment method, date and time, amount, billing postal code, address, and other related data.
  • Other voluntarily provided information: such as when filling out forms, responding to surveys, or communicating with our staff or representatives.

In all cases, this personal information is processed in accordance with the legitimate and necessary purposes outlined in Section 3.2 below. Additionally, we ensure that only data relevant to the objectives for which it was provided is collected and processed. Should your personal information be used for any additional purposes, we will obtain your consent as required by law.

3.2 Use of Personal Information

In accordance with Section 3.1, we only use your Personal Information as permitted by law. We may use your Personal Information for the following legitimate purposes:

  • To provide you with our Services.
  • To enable you to subscribe to our newsletter.
  • To verify your identity and review your personal background, as allowed by law.
  • To operate, maintain, monitor, develop, improve, and provide all features of our Website.
  • To manage risk and operational activities.
  • To comply with our legal and regulatory obligations.
  • To develop new Services and enhance our Website and existing Services.
  • For marketing and business development purposes, provided you have given prior consent.
  • To send you messages, updates, and security alerts.
  • To respond to your inquiries and provide assistance when needed.
  • To administer surveys or other Website or Service features.
  • To collect feedback and reviews related to our Services.
  • To conduct research and analysis related to our business and Services.
  • To detect and prevent fraud, errors, spam, abuse, security incidents, and other harmful activities.
  • To establish, exercise, or defend a legal right or claim.
  • To send communications in compliance with applicable laws.
  • To enable you to apply for a position within the Organization.
  • For any other purpose permitted or required by law.

Please note that we do not use the information we collect to draw inferences or make any interpretations.

The Personal Information we collect and store remains encrypted and is securely archived on servers provided by Planet Hoster, located at 4416 Louis B. Mayer, Laval, Quebec, H7P 0G1, Canada, and Amazon Web Services Inc., located at 410 Terry Avenue North, Seattle, Washington, 98109.

All our data is hosted on Canadian servers. Rest assured that this Personal Information is disclosed only when we are legally obligated to do so.

3.3 Disclosure of Personal Information

We may disclose your Personal Information to our employees, contractors, consultants, agents, Service Providers, and other trusted third parties who require this information to help us operate our Website, conduct and safeguard our business activities, or serve you. These Service Providers must first agree in writing to maintain the confidentiality of your Personal Information in compliance with applicable laws and our Information Governance Program. Additionally, only personnel within our organization who need to access and process your Personal Information will have access, in accordance with our Internal Privacy Protection Policy.

We do not sell, trade, or otherwise disclose your Personal Information to third parties, except as permitted by law.

3.3.1 Service Providers and Other Third Parties

Although we strive to avoid disclosing your Personal Information to third parties, we may engage Service Providers to perform various services on our behalf, such as IT management and security, marketing, data analysis, hosting, and storage. Below are the specific cases where such sharing may occur:

  • Cyberimpact: We use Cyberimpact for collecting information related to our newsletter. View their Privacy Policy.
  • Office 365: We use Office 365 services to manage our client relationships. View their Privacy Policy.
  • TCJ: We rely on TCJ’s services to ensure compliance with applicable privacy laws. View their Privacy Policy.

When we disclose your Personal Information to Service Providers, we enter into written agreements with them before sharing your data and provide only the information necessary to fulfill their mandate. Through these agreements, we ensure that the principles outlined in this Policy are upheld. Service Providers are required to handle Personal Information according to our instructions and solely for the purposes for which it was provided. Additionally, they must offer sufficient guarantees regarding the implementation of appropriate safeguards proportional to the sensitivity of the data they process or receive. Once our Service Providers no longer require your Personal Information, we instruct them to securely destroy the data.

3.3.2 Compliance with Laws, Responding to Legal Requests, Preventing Harm, and Protecting Our Rights

We may disclose your Personal Information when we believe such disclosure is authorized, necessary, or appropriate, including but not limited to the following circumstances:

  • To respond to requests from public and governmental authorities, including those outside your country of residence.
  • To protect our business operations.
  • To comply with legal proceedings.
  • To safeguard our rights, privacy, security, property, or that of others, including yours.
  • To pursue available remedies or limit potential damages.
  • In accordance with applicable laws, including laws outside your country of residence.

3.3.3 Business Transaction

We may share, transfer, or disclose your Personal Information, in strict accordance with this Policy, in the event of a sale, transfer, or assignment of all or part of the Organization or its assets (e.g., as a result of a merger, consolidation, change of control, reorganization, bankruptcy, liquidation, or any other business transaction, including during the negotiation of such transactions).

In such cases, we will notify you before your Personal Information becomes subject to a different privacy policy.

3.3.4 Consent for Personal Information

Whenever possible, the Organization obtains consent directly from the individual concerned for the collection, use, and disclosure of their Personal Information. However, if you provide us with Personal Information about other individuals, you must ensure that you have informed them of this disclosure and obtained their consent to share their information.

We will seek your explicit consent before using or disclosing your Personal Information for purposes other than those outlined in this Policy.

3.3.5 Retention of Personal Information

Subject to applicable laws, we retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, unless you consent to its use or processing for another purpose. Additionally, retention periods may be adjusted to address legitimate interests (e.g., ensuring the security of Personal Information, preventing abuse and breaches, or pursuing criminal offenders).

Rest assured that once the purpose for which the information was collected has been achieved, we will proceed to securely destroy or anonymize the data in compliance with applicable laws.

For more information on the retention periods of your Personal Information, please contact our Privacy Officer using the contact details provided in Section 1.2 of this Policy.

3.4 Sensitive Personal Information

In certain circumstances, we may need to collect Personal Information considered to be sensitive. Before doing so, we will conduct a privacy impact assessment to identify any potential risks associated with the collection of such data. As always, the Organization will only collect the sensitive Personal Information necessary for our operations.

Additionally, before collecting sensitive Personal Information, we will ensure that we have obtained your explicit consent, as required by law. For example, the types of sensitive Personal Information we may collect from you, with your consent, include:

  • Health data;

4. Your Rights

As an individual, you may exercise the rights outlined below by contacting our Privacy Officer via email or postal mail at the contact details provided in Section 1.2 of this Policy:

  • You have the right to be informed of the Personal Information we hold about you and to request a paper copy of the documents containing your Personal Information, subject to the exceptions provided by applicable law;
  • You have the right to have the Personal Information we hold about you rectified, amended and updated if it is incomplete, ambiguous, out of date or inaccurate;
  • You have the right to withdraw or change your consent to the collection, use, disclosure or retention of your Personal Information by the Organization at any time, subject to applicable legal and contractual restrictions.
  • You have the right to ask us to stop disseminating your Personal Information and to de-index any link attached to your name that provides access to such information if such dissemination contravenes the law or a court order;
  • You have the right to lodge a complaint with the Commission for access to information, subject to the conditions set out in the applicable law;

To process your request, you may be required to provide an appropriate identification document or otherwise verify your identity.

We encourage all our clients to keep their personal information up to date with us. Decisions regarding the various services we can offer depend on the accuracy of this data. Therefore, it is essential to ensure that we have an accurate picture of your situation.

5. Cookies and Other Tracking Technologies

We use cookies and similar technologies (collectively, “Cookies“) to help operate, protect, and optimize the Website and the services we offer. Cookies are small text files stored on your device or browser. They allow us to collect certain information during your visit to the Website, including your preferred language, browser type and version, the type of device you’re using, your device’s unique identifier, IP address, operating system, pages visited, search queries, and number of visits. While some of the Cookies we use are deleted after your browser session ends, others are retained on your device or browser to recognize your browser during future visits to the Website. The data collected through these Cookies is not intended to identify you. They are primarily used to ensure the Website functions properly, enhance the user browsing experience, and provide us with data to better understand traffic and interactions on the Website, as well as detect certain types of fraud. Cookies do not harm your device and cannot be used to extract your Personal Information.

You can configure your browser to notify you when Cookies are set during your visit to the Website, allowing you to decide whether to accept or decline certain or all Cookies. Please note that disabling Cookies on your browser may impact your browsing experience on the Website and prevent you from using certain features.

6. Security Measures

The Organization has implemented physical, technological, and organizational security measures to adequately protect the confidentiality and security of your Personal Information against loss, theft, or unauthorized access, disclosure, reproduction, communication, use, or modification. These measures include, among others, encryption, access control, task segregation, and internal audits.

Some of the security measures in place include:

  • Our Website is equipped with an SSL (Secure Sockets Layer) protocol, ensuring a secure connection between your device and our server.
  • Organization employees are aware of this Policy and have committed to complying with it and maintaining the confidentiality of Personal Information concerning our potential and existing clients. Additionally, each employee is required to follow and adhere to a data governance policy applicable to all Organization staff.
  • As mentioned in Section 3.3, we have implemented access measures for Personal Information, limiting access to those who have a valid reason to view, process, disclose, or otherwise use your data.
  • As mentioned in Section 3.3, the contractors and third parties that the Organization works with and to whom we may disclose your Personal Information have previously committed to protecting the confidentiality and privacy of this data.
  • Once the purpose for which your Personal Information was collected has been fulfilled, and we no longer need to retain it, the Organization will destroy or anonymize this data, subject to applicable laws.

Despite the measures outlined above, we cannot guarantee the absolute security of your Personal Information. If you have reason to believe that your Personal Information is no longer protected, please contact our Privacy Officer immediately using the contact details provided in Section 1.2 above.

7. Modifications to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable legislation. In the event of changes, we will publish the revised version of the Privacy Policy and update the last updated date in the footer. We will also inform you via email at least thirty (30) days before the new version of our Policy takes effect if there are significant changes. If you do not agree with the new terms of the Privacy Policy, we encourage you to stop using our Website and Services. If you choose to continue using our Website or Services after the new version of our Policy takes effect, your use of our Website and Services will then be governed by the new version of the Policy.

8. Links to Third-Party Websites

Occasionally, we may include references or links to third-party websites, products, or services (the “Third-Party Services“) on our Website. These Third-Party Services, which are not operated or controlled by the Organization, are governed by privacy policies that are entirely separate and independent of ours. Therefore, we assume no responsibility for the content or activities of these websites. This Policy applies only to the Website and Services we offer. It does not extend to third-party services.

9. Limitation of Liability

The Organization is committed to taking all reasonable measures to ensure a high level of confidentiality and security of Personal Information in accordance with the appropriate technological standards for its industry.

However, you acknowledge and understand that no computer system offers absolute security, and there is always a certain risk when transmitting Personal Information over the public network of the Internet.

You agree that the Organization cannot be held responsible for any breach of confidentiality, hacking, virus, loss, theft, misuse, or alteration of Personal Information transmitted or stored on its systems or those of third parties. You also waive any claims regarding this, except in cases of gross negligence or intentional wrongdoing by the Organization. As a result, you agree to hold the Organization, its officers, directors, affiliates, and business partners harmless from any liability for any damages, whether direct or indirect, incidental, special, or consequential, related to the use of your Personal Information.

In the event of a breach of confidentiality or security of your Personal Information that poses a high risk to your rights and freedoms, you will be notified as soon as possible, and the Organization will take the necessary steps to protect the confidentiality and security of your Personal Information.

10. Individuals Under the Age of 14

We do not knowingly collect or use Personal Information from individuals under the age of 14. If you are under 14 years old, you should not provide us with your Personal Information without the consent of your parent or guardian. If you are a parent or guardian and become aware that your child has provided us with Personal Information without consent, please contact us using the contact details provided in Section 1.2 above to request the removal of that child’s Personal Information from our systems.

11. Contact Us

Any questions, comments, requests, or concerns regarding this Privacy Policy should be directed to our Privacy Officer using the contact details provided in Section 1.2 of this Policy.